For most people, their first contact with Gigawave is to speak to the Gigawave Sales Team. Between them, the UK based sales team are responsible for dealing with all sales enquiries from around the world, as well as
Gigawave's extensive network of local agents.
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John Rolfe
Key Account Director
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Peter Hall
Regional Sales Manager
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Martin Watts
Sales Planning & Coordination
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Zoe Giblin
Sales Administrator |
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Raj Kotecha
Regional Sales
Manager
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Mike Phillips
Sales Support Executive
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Mike Robinson
Senior Systems Engineer
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The sales team is headed by the Sales Manager, Peter Hall,
whose job, along with his Regional Sales Managers, is to convert those enquiries into orders.
Each day the sales team receives a large number of enquiries from new
and existing customers. These enquiries range from an order to supply
a simple antenna to requests for Gigawave to submit complex proposals
for major projects. In the first instance, whenever Gigawave receive
a serious enquiry the company responds with a formal quotation. As soon
as the order is received, it is integrated into the production schedule.
Before responding to any 'Requests for Proposals' (RFP), the project
is discussed in detail by a Bid Team, representing relevant departments,
to ensure that the
company has the necessary expertise, capacity and/or resources to
meet the criteria, as set out in the tender documents.
Dealing on a daily basis with overseas customers, the Gigawave sales team
understands the business ethics of different cultures, and has become
skilled in communicating with customers who speak a variety of languages.
Gigawave Regional Sales Offices
Until recently, all sales enquiries have been handled by the UK Sales Team, based at the Gigawave Head Office, plus a network of Gigawave agents. However, Gigawave now has recently opened new Regional Sales Offices in Hong Kong, covering the Asia/Pacific Rim Region, and South Africa, covering Southern Africa.
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Frank Dujela
Regional Sales, Australia
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Sunny Yeung
Business Development Manager, China
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Raymond Kirkland
Regional Sales, Southern Africa
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In addition to a pure sales function, the sales
team works closely with the Gigawave Customer
Support Team to ensure that customers get the most out of their
Gigawave products. Engineers based at the Gigawave THead Office
provide global support , whilst regionally based Customer Support engineers,
such as Raymond Kirkland cover Asia/Pacific Rim and Southern
Africa, respectively.
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