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Global Support
Gigawave strives to provide the highest level of customer support in the industry with a team of factory trained engineers, all of whom have considerable operational experience.
More Information

In addition to a team of factory based engineers there are regional Customer Support Centres in Australia, serving the Asia/Pacific Rim region. Engineers operating out of the Gigawave Technical Centre near London cover Europe and all other countries where Gigawave products are used.

  International Customer Support Team
  Far East Regional Support Team
  Australia/New Zealand Support Team


The Gigawave Customer Support Team:
Gigawave Customer Support is provided by specialist engineers whose job is to provide customers with technical advice and assistance, as and when required. The Customer Support Team is also responsible for:
Product demonstrations
Installation and commissioning of integrated systems

Product Training Courses (held at the Gigawave Technical Centre)
On-site training of engineering and operational personnel
Equipment repairs (under warranty) and upgrades
Spare parts and software upgrades
Other equipment repairs (non-warranty)

Contact details for the Gigawave Customer Support Team are listed below:

International Customer Support
Gigawave Customer Support Team
Chris York
International Customer Support
Company: Gigawave Limited
Postal Address:

Gigawave Technical Centre 
Earls Colne Business Park,
Colchester, Essex
CO6 2NS
United Kingdom.
Telephone: +44 (0) 1787 223300
Fax: +44 (0) 1787 222002
Email:

 customer.service@gigawave.co.uk
Far East Regional Support
Gigawave Regional Customer Support
Ji Zhiping
Regional Customer Support
+86 139011 33604 		 
Company: Gigawave Asia
Postal Address:

B-1304, No 9
South Jiuxianqiao Street
Chaoyang District,
Beijing, 100016
Peoples Republic of China
Telephone: +852 2405 0380
Fax: +852 2330 4448
Australasia
Gigawave Regional Customer Support
Rod Brien
Regional Customer Support		  
Contact: Rod Brien
Company: Gigawave Limited (Australia)
Telephone: +61 2 9632 2427
Mobile: +61 4 1766 0742
Email: rod.brien@gigawave.co.uk
Southern Africa
Spectracom
Raymond Kirkland
Regional Customer Support 		 
Contact: Raymond Kirkland
Company: Spectracom
Physical Address:

12 Mimosa Heights
Vink Street
Boskruin
Republic of South Africa

Postal Address: P.O. Box 797,
Jukshei Park, 2153
Republic of South Africa
Telephone: +27 83 413 4489